Shipping Policy
DOMESTIC SHIPPING (6-9 BUSINESS DAYS)
Please allow for 1-3 business days (excluding weekends) for your order to be fulfilled and processed. This is just the fulfillment and processing part--your order will still need to shipped to you.
All orders are shipped via USPS or UPS. You will receive a confirmation email regarding your order once placed. You will then also receive an email when your order label has been printed off. This email will include your order’s tracking number. You can get updates on your order at any time, on your own, by going to usps.com/manage/ and entering your tracking number.
Once your order is fulfilled and processed, please allow for 5-6 business days for your order to be delivered if you are within the United States. You will get an email once your package has been delivered.
In total, the entire process will take about 6-9 BUSINESS DAYS. We do not offer expedited shipping.
**Please allow for extra shipping time around holidays and sales.**
INTERNATIONAL SHIPPING
In relation to international shipping Midstoppers is not responsible for any customs charges that you may incur from the delivery of a package. Additionally, deliverability may need to be worked out with your respective post office. You may get a notification from USPS that your package has been “delivered” although it isn’t in your possession yet. This typically occurs once the handoff from USPS to your local post office happens. Please wait an additional two days before reaching out about a potential lost package.
SHIPPING COSTS
Shipping rates are based upon the weight of your products ordered + the box weight they are shipped in. Everything will be shipped via USPS Ground Advantage. Expect to pay a base rate of $5.99 for the lightest boxes and $5.99+(dependent on package weight) for larger orders. The heavier the box—the larger the shipping costs will be. We do not offer expedited shipping.
If you are shipping internationally the price will range depending on weight along with distance to the final destination.
Original shipping and handling charges will not be refunded for exchanges, returns, shipping to incorrect entered address, etc.
INCORRECT ADDRESS
Midstoppers will ship your order to the address that is placed within the address menu at checkout. If your computer or smart device “auto-fills” items like your address, please be sure to double check it is the address you are wanting to use for order delivery.
If you have placed an order and notice that the mailing address is incorrect, please email our support team at shop@midstoppers.com with the subject line ”INCORRECT ADDRESS.” Please be sure to provide your order number and updated shipping address in that email. Please send this email as soon as you notice the error.
Orders are usually processed within 1-3 business days. However, there are times where orders are fulfilled on the same day. If you enter an incorrect address and your order has already been fulfilled, processed, and shipped Midstoppers is not responsible for the loss.
Refunds for the product or shipping costs purchased are not available for incorrectly entered shipping addresses.
Lost/Stolen Orders
If your package is marked delivered but you do not see it, please start by checking with your neighbors. If that doesn't help, please notify us at shop@midstoppers.com immediately. We ask that you notify us within 3 days of "delivery" so we can reach out to the carrier to get proof of delivery and assistance.
We will not be responsible for lost/stolen items if notified more than 3 days after delivery.
Please do not ship items to an address if you will not be available to receive it. Unfortunately, package theft is a reality these days and we send shipping updates to avoid this as much as possible.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 8 days of receiving your shipping confirmation email, please contact us at shop@midstoppers.com with your name and order number, and we will look into it for you.